Please take the time to read through our Terms and conditions. All our orders (including shop purchases) are taken in the understanding that the customer has read and accepted out Terms & Conditions. If you have any questions, please let us know before you purchase from us.
1.1 A deposit of 50% of the total order price must be taken to confirm your stationery & creation slot.
1.2 Deposits are non refundable and non transferable.
1.3 The balance payment is due 6 weeks prior to the agreed production slot. Please refer to your invoice for actual balance date
1.4 Failure to pay the balance 4 week prior to your production slot will be classed as a ‘Express Slots’ and will be charged accordingly. Failure to pay the balance 3 weeks prior to your production slot will result in your order being cancelled.
1.5 Any late payments may result in your order being delayed.
1.6 Payments should be made via BACS, over the phone, card machine or by cheque.
1.7 Customers paying by cheque will only have their creation slot confirmed once the cheque has cleared.
1.8 Any refunds due to change in numbers etc will be issued by Cheque.
1.9 Final numbers or order changes or Invitations and/or stationery must total no less than £50 of the original amount quoted.
2.0 Your stationery is due to be ready for the agreed time frame, unless your payment is late which means your slot may be moved.
Postage & Packaging
2.1 Postage will be charged accordingly in regards to approximate weight of invitations & stationery. Postage fees for online shop orders will be quoted at checkout.
2.2 When ordering Invitations and stationery, there will be separate charges of postage and packaging that will be applied due to separate packages being sent.
2.3 If numbers increase/decrease, this may change the postage price.
2.4 If you live in the local area, collection for your stationery can be arranged.
2.5 All orders are sent via DPD, Royal Mail or Parcel Force. You will be notified when your order is complete and your order is ready to be shipped.
3.1 Due to the nature of our handmade invitations and stationery, items appearance may vary slightly from each other, and any previous samples ordered.
3.2 Prices are subject to change. However orders that have been paid in full will not be affected.
3.3 The ribbon colours that are provided by A Moment of Magic via website or pictures, may not be a true representation of the colours through your screen. If you wish to see exact colours, you should ask for us to send you samples of ribbon at a small charge.
3.4 Most of our card stock is hand died and some may have a texture. Because of this some text and images can sometimes be affected and may be dull/have lines etc. Materials such as Ribbon, Embellishments etc are also hand died and created, which may mean changes in the appearance.
3.5 A Moment of Magic holds the right to take and use pictures of all invitations and stationery created on social media for advertisement, unless asked by the customer otherwise.
3.6 If more than one design is required e.g. blank Invitations/word & phrase changes, this is to be requested at the time of us creating your designs before proofing. Otherwise invitations will be created in the same design as the ones sent to proof. Any extra designs will be charged a one off payment of £10.00
3.7 Guest Names for Invitations and day stationery E.g. Table Plan, Place Cards etc are to be sent to A Moment of Magic using the spreadsheets they provide you via email or the Customer Downloads section unless otherwise asked. Any errors are in fault of the customer, and any changes made should be made by the customer.
3.8 Any changes to spreadsheets made by A Moment of Magic should be agreed by the customer. Any errors made to the spreadsheet if the customer agrees for the changes to be made instead of sending a new spreadsheet to A Moment of Magic are at the customers fault.
4.1 Samples are available in all designs, and will be charged per item.
4.2 Postage may be charged on samples.
4.3 Samples WILL NOT be customized in wording, and will be provided with general information.
4.4 Please ensure to ask in regards to waiting times on samples if you are unsure. Otherwise times may be stated on the website.
Placing Your Order
5.1 Following receipt of your deposit, a production slot will be booked. This will be based on the next space available taking into account your requirements, or specific date requested.
5.2 Additional information for your invitations and reception stationery including guest names, table names, accommodation information etc must be sent to us at least 2 weeks before your balance due date to avoid any delays. A delay may mean that your order will not be completed. A Moment of Magic accepts no responsibility in this circumstance.
5.3. We recommend ordering additional ‘spare’ invitations with your main order. We cannot create any extra items at a later date outside your designated slot.
5.4. We advise that if you are uncertain about the order process or have any questions that you please ask us before placing your order.
6.1. Orders placed with less than 4 weeks for production, or which require extra hours/days to be worked will be referred to as ‘Express Slots’.
6.2. Express Slots may be charged an additionally to cover the cost of special delivery of items from suppliers and to cover extra hours needing to be worked.
6.3. Express Slots must be paid in full before work will commence.
6.4. If you would like an exact quote for an express slot, please email or message A Moment of Magic
7.1. In the event of the customer cancelling an order, all moneys paid including the deposit payment and any payments made additionally will be lost and the production slot will be released. Any items purchased for your order will remain the property of A Moment of Magic.
7.2. Cancellation orders are non transferable.
7.3. Deposits are non transferable.
7.4. Once orders have been placed via our online shop, these can not be cancelled.
8.1. A proof of your wedding invitation and or stationery will be emailed to you prior to your production slot. It is essential that you check the proof thoroughly to ensure all details are correct and that there are no spelling errors and all information is correct.
8.2. Work will not commence on your invitations until the proof has been approved by filling in our acceptance form on the website. Delays in providing your wording to enable us to create your proofs or approval of your proofs may delay the start of work on your order. This in turn is likely to result in your order not being completed. A Moment of Magic accepts no responsibility in this circumstance.
8.3. Any changes to invitations requested after your approval may incur an extra cost, and/or may not be possible where timescales are unreasonably tight. A Moment of Magic accepts no responsibility in this circumstance.
8.4. It is your responsibility to make sure all guest names, table names and all other items are spelled correctly.
8.5. Please note that when you provide your information, we mainly copy and paste. However, this is not always possible and some information may have to be typed by us A Moment of Magic. Due to this reason, human error is inevitable. It is your responsibility on receipt of your proofs to check that all spelling and information is correct. After your proofs have been approved changes may not be able to be made. Please refer to 8.3
8.6. A total of 3 rounds of proofs will be provided, and any further proofs after this will incur a charge of £5.00 per round.
9.1. All of our invitations and stationery are very carefully packaged. In the unlikely event that any items are damaged, it must be reported within 24 hours of receipt.
9.2. Any damage must be shown to A Moment of Magic in pictures/video so the appropriate action can be taken and sent to the courier.
9.3 We may ask for you to return any damaged goods that you have received. A Moment of Magic will pay for this service. Please ensure to keep all original packaging.
Posting your Invitations
10.1. For invitations with large embellishments and delicate parts, we recommend posting your invitation in a bubble wrap envelope for added protection.
11.1 The information must be provided to A Moment of Magic via their chosen format no later than 1 month before your wedding.
11.2 The designs will be created and sent to you via PDF for your approval. (Please see T's & C's Proofs.)
11.3 If more than one spreadsheet has been sent to A Moment of Magic due to error from the customer, they hold no responsibility for any mistakes made.
11.4 For collection orders all items will be ready to collection 3 days prior to your wedding.
11.5 For postal orders unless otherwise stated at the time of booking, your order will be shipped to be received no later than 3 days prior to your wedding.
12.1 All Hire items require a safety deposit which may vary depending on the item, at the time of booking.
12.2 All Safety Deposits will be refunded within 7 working days of the safe return of the item.
12.3 Safety deposits will not be returned in the event of any damage to hire items and may incur further charges payable by the payee.
12.4 Any Mirrors or Easels hired for your wedding day will be ready to collect at the same time as your day stationery 3 days prior to your wedding.
12.6 If a safety deposit hasn't been taken and the hire item is returned damaged, the customer will be invoiced for the damage occurred.
12.5 Separate T’s & C’s will be provided to customers hiring the 4ft Love Letters.